Support · Connected Checkout
A payment request looks wrong
Connection approval does not oblige you to approve a purchase.
If the details do not match, do not approve.
-
01
Compare with your order
Check the merchant, recipient, asset, network and amount against the checkout you initiated.
-
02
Reject the request
Use the app’s reject or cancel option when offered. Do not approve a request merely to dismiss it.
-
03
Verify through the website
Contact the merchant through its official channel if the request is unexpected or incorrect. A confirmed transfer cannot be cancelled by closing the page.