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Support · Connected Checkout

A payment request looks wrong

Connection approval does not oblige you to approve a purchase.

If the details do not match, do not approve.

  1. 01

    Compare with your order

    Check the merchant, recipient, asset, network and amount against the checkout you initiated.

  2. 02

    Reject the request

    Use the app’s reject or cancel option when offered. Do not approve a request merely to dismiss it.

  3. 03

    Verify through the website

    Contact the merchant through its official channel if the request is unexpected or incorrect. A confirmed transfer cannot be cancelled by closing the page.

Continue to the related guide →
Expanded Coinductor app screen

Example app screen. Details may vary by app version, device and region.