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Support · Connected Checkout

Connection QR code is not working

A code that cannot be scanned or accepted does not mean the wallet has connected.

Start with a fresh request.

  1. 01

    Check the scan

    Allow camera access if prompted, keep the full code visible and check that the website supports Coinductor.

  2. 02

    Renew the request

    If the website reports an expired request, create a new code through that website’s connection control. Confirm the domain again.

  3. 03

    Verify the outcome

    Look for connection confirmation in both the app and website. If they disagree, stop and report the message rather than approving an unrelated request.

Continue to the related guide →
Expanded Coinductor app screen

Example app screen. Details may vary by app version, device and region.