Transfer confirmed, but order not updated

The merchant must match the blockchain payment to your order.

The wallet and order have different statuses.

01

Verify the transfer

Check the on-chain result and match the recipient, asset, network and amount to the order.
02

Return to the merchant

Reopen the original order or checkout page. Avoid paying again because the page has not refreshed.
03

Contact the merchant

Provide the order reference and transaction ID. The merchant handles order fulfilment and any refund request; Coinductor does not settle the purchase.