Support · Fees & passes
USDT available, but not enough TRX?
A supported USDT transfer can need TRX for its network fee even when you have enough USDT to send.
Your balance is only part of the picture.
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01
Read the balance message
Check whether the missing balance is the asset you are sending or the TRX required for the fee.
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02
Choose OTO Pass when available
If Smart Send cannot proceed because TRX is insufficient, select OTO Pass for an eligible transfer. You still need enough USDT for the transfer itself.
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03
Review the purchase
Check the details and the local price before approving the pass purchase. Follow the app through processing and check the transfer result.