Cancelled or declined pass purchase

If the pass purchase does not complete, check both the purchase status and the transfer before trying again.

Pause the purchase. Check the status.

01

Check what the store reports

A cancelled or declined purchase is different from a completed purchase. Read the billing message on your device.
02

Return to Coinductor

Check the current transfer and pass status. Do not assume a transfer was sent or a pass was purchased from the redirect alone.
03

Resolve the payment issue

Use the billing help offered by your store for payment-method problems. If a charge is recorded but the app has not updated, follow the charged-purchase guide.