Incoming transfer not showing

A sender’s screenshot alone does not confirm that funds reached your wallet.

Follow the transfer to your address.

01

Ask for the transaction ID

Use the transaction ID to check the actual status on the correct network.
02

Compare the destination

Match the full recipient address with your Coinductor address and check the asset and network. The current wallet supports TRX and USDT on TRON.
03

Check the wallet view

Make sure you opened the intended wallet. If the transfer is confirmed to that address on the supported network but is not displayed, contact support with its ID.