Create a wallet safely
Set up a new self-custodial wallet, protect its recovery phrase and confirm your backup before adding funds.
Coinductor Support
Answers that keep
Answers that keep
you moving.
Set up your wallet, send crypto, choose a fee option or pay on a connected website. Follow clear steps with real app screens, and find help when something needs a closer look.
Popular
Guides
Choose a task.
Choose a task.
See every step.
Import an existing wallet safely
Restore access to a compatible wallet using its recovery phrase—without giving that phrase to anyone else.
Why OTO Pass changes to OTO Pass+
Coinductor checks the sender wallet automatically. When a new wallet needs on-chain setup, the app changes OTO Pass to OTO Pass+ for you.
Receive USDT or TRX
Share your correct TRON address or QR code, then verify the incoming transaction on-chain.
Find Profile and Support
Use the Profile area to reach wallet management, settings, product information and help.
Manage your wallets
View, rename, switch or remove wallets stored in the Coinductor app on your device.
Change app settings
Control device authentication, privacy display, appearance and other local preferences.
Delete a wallet from your device
Remove a wallet’s local app data only after confirming that you can restore it later.
Send USDT or TRX
Enter the recipient and amount, review every detail, choose an eligible fee route and approve the transfer.
Send with OTO Pass
Complete an eligible USDT transfer from an already activated sender wallet with no TRX, using a one-time in-app purchase.
How OTO Pass+ works automatically
Choose OTO Pass as usual. If the new Coinductor sender wallet needs on-chain activation, the system automatically changes it to OTO Pass+ and keeps the transfer moving.
Add and manage contacts
Save frequently used TRON addresses with clear labels to reduce repeated copying.
Use a DApp Pass
View an eligible third-party pass in Coinductor and use it only while the provider reports available allowance.
Scan a payment QR code
Use the camera to capture payment details, then treat the result as unverified until you check it on Pre-flight.
Approve a website payment request
Review a merchant order in Coinductor, approve or reject it separately, and wait for the merchant to verify the blockchain result.
Send with Smart Send
Use Smart Send when you have enough TRX to cover the fee shown in Coinductor.
USDT available, but not enough TRX?
A supported USDT transfer can need TRX for its network fee even when you have enough USDT to send.
Cancelled or declined pass purchase
If the pass purchase does not complete, check both the purchase status and the transfer before trying again.
Charged for a pass, but transfer incomplete
A completed pass purchase and a confirmed blockchain transfer are different events.
App closed during a transfer
Reopening the app does not tell you whether the previous transfer was submitted.
Transfer still pending
Pending means you should check the existing transfer before making another one.
Transfer failed or was not submitted
A failure before submission can differ from a transaction that was submitted and failed on-chain.
Incoming transfer not showing
A sender’s screenshot alone does not confirm that funds reached your wallet.
Sent to the wrong address or network
Coinductor cannot reverse a confirmed blockchain transfer.
Lost your device or need to restore access?
Restoring wallet access requires the correct recovery information. Support cannot recreate a lost recovery phrase.
Someone may have your recovery phrase
Anyone with the recovery phrase may be able to control the wallet. Changing the app password does not invalidate that phrase.
Connect to a website with Coinductor
A wallet connection lets a supported website communicate with your wallet; it is not approval to spend.
Connection QR code is not working
A code that cannot be scanned or accepted does not mean the wallet has connected.
A payment request looks wrong
Connection approval does not oblige you to approve a purchase.
Transfer confirmed, but order not updated
The merchant must match the blockchain payment to your order.
DApp Pass missing, expired or unavailable
An external pass must be eligible and have available allowance for the intended transaction.
End a website connection
Signing out of a website and managing a wallet connection are related but different actions.
Frequently asked
Important answers,
Important answers,
before you tap.
01 · How should I protect my recovery phrase?
Keep it offline and accessible only to you. Coinductor cannot recover a lost phrase, and anyone who has it can control the wallet. Support will never ask for it.
Create a wallet safely →02 · Do I need TRX to send USDT?
Smart Send requires TRX. When the sender has no TRX, choose OTO Pass. Coinductor checks the sender wallet automatically and changes the option to OTO Pass+ when the new wallet needs on-chain activation.
Review send options →03 · How do I complete an OTO Pass purchase?
Choose Apple Pay or Google Pay where supported by your device, storefront and region. Review the complete local price before approving the one-time purchase. You approve the transfer in Coinductor first, and Coinductor sends it after the purchase.
See the regular OTO Pass flow →04 · Why did OTO Pass change to OTO Pass+?
Coinductor detected in the background that the new sender wallet needs on-chain activation. OTO Pass+ includes that setup in the transfer flow; you do not need to activate the wallet separately.
Understand OTO Pass+ →05 · Does OTO Pass+ affect the recipient wallet?
No. The automatic activation applies only to the eligible Coinductor sender wallet. Always verify that the recipient can receive the selected asset on the TRON network.
Automatic OTO Pass+ guide →06 · What should I verify before sending?
Check the asset, amount, sender, full recipient address, network and the fee or pass information on Pre-flight. Do not approve if any detail differs from what you expect.
Send USDT or TRX →07 · Can Coinductor reverse a transfer?
No. A confirmed blockchain transfer is generally irreversible. If funds were sent to the wrong address or network, recovery may not be possible.
Sent to the wrong address or network? →08 · Who provides DApp Passes?
Independent providers offer and manage DApp Passes. Coinductor can display detected status and available allowance but does not set provider prices, sell plans or guarantee availability.
Use a DApp Pass →09 · Does connecting approve a payment?
No. A connection and a payment approval are separate. Every transfer still requires you to review and approve the request in Coinductor.
Connected Checkout guide →
Still need help?
Talk to Support.
Tell us what happened, what you expected, your device and app version. Hide unrelated personal information in screenshots.
Keep secrets out of every message.Coinductor Support will never ask for your recovery phrase,
private key, password or authentication code.