Support · Send & receive
Transfer failed or was not submitted
A failure before submission can differ from a transaction that was submitted and failed on-chain.
Understand the result before retrying.
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01
Read the error
Keep the exact message and check whether Coinductor shows a transaction ID.
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02
Check balances and status
Review the recipient, asset, network and available balance. If a transaction ID exists, check its on-chain result.
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03
Check the pass before another purchase
Do not assume the pass was consumed, restored or refunded. Follow the current app status and contact support if the available action is unclear.