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Support · Send & receive

Transfer still pending

Pending means you should check the existing transfer before making another one.

Give the status a closer look.

  1. 01

    Check the transaction ID

    Open History and tap the transfer. If a TxID is shown, tap See details to open that exact transaction in the TRON block explorer. If no TxID is shown, contact support before sending again.

  2. 02

    Compare the details

    Match the network, recipient, asset and amount. A store receipt is not evidence that the blockchain transfer is confirmed.

  3. 03

    Escalate without resending

    If the status remains unclear, share the transaction ID, time and app version with support. Completion times vary; do not assume a fixed waiting period guarantees success.

Expanded Coinductor app screen

Example app screen. Details may vary by app version, device and region.