Support · Send & receive
Transfer still pending
Pending means you should check the existing transfer before making another one.
Give the status a closer look.
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01
Check the transaction ID
Open History and tap the transfer. If a TxID is shown, tap See details to open that exact transaction in the TRON block explorer. If no TxID is shown, contact support before sending again.
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02
Compare the details
Match the network, recipient, asset and amount. A store receipt is not evidence that the blockchain transfer is confirmed.
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03
Escalate without resending
If the status remains unclear, share the transaction ID, time and app version with support. Completion times vary; do not assume a fixed waiting period guarantees success.